Annual Meeting Postponed: Out of an abundance of caution amid the Coronavirus outbreak and based on groups being limited to 10 or less, we are postponing the Annual Meeting. The new date is still to be determined.
Lobbies Are Temporarily Closed: As of Saturday, March 21, 2020, based on recommendations from the CDC and local government, all branch lobbies are temporarily closed. Appointments may be available to members. Please call 402-465-1000 if you need to speak to someone in person. Our plan is to remain appointment only for our lobbies until further notice. The operation of branch drive-ups and ATMS will continue. Please continue to watch for updates on our web site and social media channels.
While our ability to serve you in person in our lobbies will be limited, the good news is we can support your banking needs through many other channels. We ask that our members consider utilizing self-service channels if you are comfortable doing so. Virtually all banking tasks can still be accomplished through ATMs, night depository, dirve-ups and online/mobile apps. Our mobile app is available for both android and IOS platforms and online banking is generally available for your use 24/7. You may also call our toll-free EZ Line at 800-284-8308. We are happy to assist you with setting up these self-service channels, so please call us at 402-465-1000 during our normal business hours if you would like assistance. We will do our best to answer each call in as timely manner as possible.
There are several alternative banking methods available to you during these restricted hours and closures, including:
- Drive-Thru - Our Drive-thrus will remain open during normal business hours
- Accessing mobile banking features via the Liberty First Credit Union Mobile App and Online Access
- Utilizing our ATMs
- Utilize EZ-Line
- Calling our Contact Center Team at 402-465-1000 or toll-free at 855-501-4600 for assistance with more in-depth needs, as they can direct you to the appropriate department
What We're Doing to Help You Stay Safe
As our country works to prevent the spread of the coronavirus (COVID-19), we know you’re utilizing our services as necessary to help keep you and your loved ones financially safe and secure. We take our responsibility seriously, so I wanted to share with you some of the steps we’ve been taking for the health and safety of our members, our associates, and our communities.
- We are following the guidance of health experts, such as the CDC, in responding to this virus. While we take great pride in our high standards of branch cleanliness and our overall safety measures, we’re multiplying our efforts to proactively sanitize our branches more frequently throughout the day, especially at our teller lines, drive up tubes, and member service areas.
- We also take the health and safety of our associates seriously. We’re ensuring all internal departments are sanitized on the same increased schedule. We’re also reinforcing with our associates that they should stay home if they aren’t feeling well and we have plans in place to ensure they feel supported and confident to do so. As of today, we have not experienced a staff shortage that will impact availability to serve you at any of our five branches. Any necessary actions made to our branch availability or hours will be posted to our website prior to making the change.
As a member-owned cooperative, we are committed to help our members with finacial hardships, especially in times of need. If you find yourself experiencing financial hardships during this time, we may be able to help. Please give us a call at 855-501-4600 so that we can discuss your situation further.
Be Aware of Scams
Finally, we’re seeing a significant increase in fraud attempts related to the coronavirus outbreak. As always, we will never ask you to reveal any personal information to us in an email or in a call that we initiate to you. We recommend that you avoid providing such information to anyone who contacts you unsolicited. We always strongly recommend that you never share account information or online access login information with anyone that is not authorized to utilize your account. The Federal Trade Commission has recently released information on how scammers are taking advantage of fears surrounding the Coronavirus. You can read that here: https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines.
Our Credit Union’s purpose is centered around enriching our members’ lives and the communities we serve. We are committed to the wellbeing of everyone in our communities and thank you for your continued trust.
For your convenience, we have included the most updated CDC links below.