I received a notice about TruHome – What do I need to know?
Below is general questions and answers about how the transfer to TruHome Solutions will affect your future mortgage payments.
Frequently Asked Questions:
No, your loan has not been sold. The decision to transfer servicing to TruHome was entirely about improving member service.
The Member Services Department at TruHome is open:
Monday-Friday 7:00 AM – 8:00 PM (CST)
Saturday 8:00 AM – 1:00 PM (CST)
You can contact TruHome by phone 833-859-0867 or email [email protected].
Mortgage Payments
P.O. Box 219958
Kansas City, MO 64121-9958
Absolutely! It is important to protect your investment with adequate insurance coverage. It is also a requirement of your mortgage contract to maintain adequate insurance on your structure at all times. Adequate insurance is an amount that is at least equal to the outstanding principal balance of your loan or the replacement cost value of your structure. If your insurance premium is coming due, you may receive a letter requesting proof of insurance. Proof of insurance is a document from your insurance company verifying that a policy has been obtained for your property including the policy amount and coverage dates. A copy of the declaration page is sufficient proof of insurance in most instances and can either be faxed to 947-622-1090 or uploaded to https://expressinsuranceinfo.com/3143827. This is usually the first page of your policy, tells the amount of coverage, and gives us the requisite details of the policy.
Yes, payments can be processed over the phone by calling us at the phone number listed on your monthly billing statement. There is an option of speaking to an agent or completing the payment via our automated phone system.
Yes. To setup your automatic payment before June 7th, please complete this form and mail it to TruHome. You can also contact the TruHome Member Services department at 833-859-0867 to set up automatic payments.
After June 7th, you will be able to set up automatic payments using our mortgage servicing site.
Payments that process automatically take up to 48 business hours to clear the account from which the funds are drafted. The date the payment is scheduled to draft is the date the payment will reflect as being applied to the mortgage. If the date falls on a holiday or weekend, the mortgage payment may take longer to process from a Checking/Savings account.
Yes, please contact TruHome Member Services by phone 833-859-0867 and they will be happy to provide details about their biweekly program.
No, monthly payments must be made using one of the methods below.
ACH (automatic withdrawal) from a Checking/Savings account
Payment processed over the phone with TruHome Member Services at 833-859-0867
Mail a check. Please remember to include the tear off coupon at the bottom of each monthly mortgage
Bill pay services with a financial institution
Visit a branch
If you set up automatic payments through TruHome, please contact their Member Services department at 833-859-0867.
If automatic payments were set up through a different financial institution, please contact them to make changes.
After June 7th, you will be able to use our mortgage servicing site to change your automatic payments.
If any payment is returned due to NSF it will not process again from the Checking/Savings account. An NSF fee will be charged to the loan (state specific fee is $20). You may also receive an NSF fee from your financial institution.
Payments are considered past due if not received by the due date. However, most loans have a period after the due date for payments to be received and processed prior to the late charge being accessed. Please reference the Note for the specific late fee grace period and percentage fee associated with your loan. The monthly billing statement will provide the late charge amount potentially due.
No, you will receive a monthly mortgage statement with a tear off coupon attached once the mortgage payment has been received.
Beginning June 7th, you will have the ability to sign up for electronic statements through the new mortgage servicing site. The welcome letter from Truhome will have instructions on where to access this site. We strongly encourage you to sign-up and utilize e -statements.
If your loan is escrowed for taxes and you receive a tax bill, please forward to our mortgage servicing department at [email protected].
You will receive a 1098 from both Members Mortgage Services and TruHome Solutions, LLC. You will need both of these forms to file your 2023 taxes.
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