Fraud Prevention and Security
Protecting Your Identity & Money
Fraudsters are becoming more sophisticated in their ability to access and use your information to commit fraud. They are continually finding new ways to trick innocent people out of money or personal identifiable information. Click here to learn about common techniques and warning signs.
We encourage you to stay vigilant about checking your account and to sign-up for alerts. Using our CardValet® App you can easily monitor your cards for unusual activity and turn your card off should you notice something strange. If you do notice unusual activity, give us a call immediately at 402-465-1000.
Debit & Credit Card Fraud
If your LFCU MasterCard Check or Credit Card is missing, lost or stolen, please notify Liberty First immediately at 402-465-1000. In the case of a stolen card, you will want to notify the police department as well. Call 1-800-472-3272 or 800-262-2024 to report your losses 24/7 if you are in the US. If your card is lost or stolen while outside of the US please call 973-682-2652.
Current Scams and Warnings
March 3, 2022
Associate Director, Division of Consumer and Business Education, FTC
As ever, when scammers spot a crisis in the world, they are there to take advantage. It’s true after natural disasters, when scammers set up fake charities that look and sound like real ones to try to get your money. And it’s true now that millions of people want to support the Ukrainian people. If you’re one of them, take a moment to make sure your generosity really benefits the people and groups you intend.
Here are some places to start.
- Check out the organization. Search online for the name of the group, plus words like “review,” “scam,” or “complaint.” See if others have had good or bad experiences with the charity. And see what charity watchdog groups say about that organization.
- Slow down. You don’t have to give immediately. It’s a good idea to do some research first to make sure your donation goes where you want it go.
- Find out how your money will be spent. Ask, for example, how much of your donation will go to the program you want to help? If someone calls to ask to donate, they should be able to answer those critical questions.
- Know who’s asking. Don’t assume a request to donate is legitimate because a friend posted it on social media. Your friend might not personally know the charity or how it spends money.
- Look at fees and timing, especially if you’re donating through social media. Be sure to make sure what organization your donation goes to, check whether there are fees, and how quickly your money gets to them. And if you can’t find the answers quickly, consider donating in other ways.
Your generosity can make a difference any time you give — especially if you take a few minutes to make sure your donation goes where you mean it to. Learn more at ftc.gov/charity.
When it comes to identity theft, you can’t entirely control whether you will become a victim or not. It is among the fastest growing crimes in the country. The results can be financially and psychologically devastating to the victim. But, there are certain steps you can take to minimize your risk.
Think twice before providing personal information
Don’t give out personal information on the phone, through the mail, or on the Internet unless you have initiated the contact or are sure you know who you’re dealing with. Identity thieves are clever, and have posed as representatives of credit unions, banks, Internet service providers (ISPs), and even government agencies to get people to reveal their Social Security number, mother’s maiden name, account numbers, and other identifying information.
Treat your mail and trash carefully
Deposit your outgoing mail in post office collection boxes or at your local post office, rather than in an unsecured mailbox. Promptly remove mail from your mailbox. If you’re planning to be away from home and can’t pick up your mail, complete the U.S. Postal Service Online Form to request a vacation hold. The Postal Service will hold your mail at your local post office until you can pick it up or are home to receive it.
To thwart an identity thief who may pick through your trash or recycling bins to capture your personal information, tear or shred your charge receipts, copies of credit applications, insurance forms, physician statements, checks and bank statements, expired charge cards that you’re discarding, and credit offers you get in the mail.
Don’t carry your Social Security card with you. Leave your card in a secure place and only give out your Social Security number when absolutely necessary. Before giving out your number ask if other types of identifiers would work. If your state uses your Social Security number on your driver’s license, ask to substitute another number. Do the same if your health insurance company uses your number as your policy number.
Order a copy of your credit report. An amendment to the Federal Fair Credit Reporting Act requires each of the major nationwide consumer reporting companies to provide you with a free copy of your credit report, at your request, once every 12 months. To order your free annual report from one or all the national consumer reporting companies:
- visit www.annualcreditreport.com
- call 877-322-8228 or
- complete the Annual Credit Report Request Form and mail it to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.
Source: Federal Trade Commission. For more information and helpful tips, visit www.consumer.gov/idtheft/.
Travel Security Tips
Traveling Outside of the United States: Notify Liberty First Credit Union when you will be traveling out of the country. This will keep the us from suspecting fraudulent activity and potentially blocking your card. Also, be sure all of your contact information, including email, is correct so we can contact you if needed.
If you use a “0”(zero) as the first number in your PIN you should consider resetting your PIN. Zero’s as the leading digit are not always recognized in many foreign countries. To reset your PIN call 800-992-3808.
Traveling Outside of Your Residing State: Make your United States vacation worry free! Simply use your debit card for a few PIN based transactions along your travel route and when you arrive at your destination. This process will help let our Card Fraud Center know you are the one using the card.
Sign up for mobile or online banking: Utilize Liberty First’s mobile banking app to view your daily account transaction activity. This will make it easier to manage your spending while you’re away and help you keep an eye out for “odd” transactions.
Activate CardValet®: This app that gives you the ability to manage your debit card usage through your mobile device by giving you the control to set how, when and where your card is used. Learn more here.
Overdraft Protection: Set up a Liberty First Automatic Transfer Authorization sweep between your savings account and your checking account so a transfer will automatically happen if an overdraft occurs. Or, apply for Liberty First’s personal line of credit which gives you the advantage of making yourself a loan when you need it most.
Check your cards:
- Plan ahead! Make sure you have two methods of getting cash when traveling.
- Lighten your wallet – Only carry the cards you will be using on your trip and leave the rest at home.
- Take a credit card and a debit card…or a travel card or reloadable card.
- Use a credit card for major purchases, debit or ATM card for withdrawing cash at ATMs. For your convenience, Liberty First offers our low rate MasterCard Credit Card with Rewards. Be aware: Most credit cards charge foreign usage fees, which inflate the cost of any transaction processed outside the United States.
- There may be exchange rates and fees at different ATMs.
- Withdraw with care: When withdrawing cash at ATM’s, be alert of your surroundings.
- Watch out for bogus ATM’s. Be sure the cash machine is legit before you insert your card. Stick to ATMs that are inside banks or are on bank property or in airports or hotels.
Make Copies: Photocopy your credit, debit or pre-paid card(s) and passport details, and keep the copies in a separate place to the originals.