Mortgage Servicing by Servion
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Get StartedI received a notice about Servion – What do I need to know? 
Below is general questions and answers about how the transfer to Servion will affect your future mortgage payments.
Frequently Asked Questions:
No, your loan has not been sold. Liberty First Credit Union still owns your loan. The decision to transfer servicing to Servion was entirely about improving member service.
We made this change because we listened to your feedback. Many of you shared challenges and frustrations with the previous provider, and we took those concerns seriously. At Liberty First Credit Union, our priority is delivering a better, more reliable experience for our members, and this change reflects our commitment to improving the services you depend on.
Servion is a Credit Union Service Organization (CUSO) located in Minnesota that assists Credit Unions with Servicing, Lending, and Operations. They are a long standing organization who has an excellent reputation serving Credit Unions.
The Mortgage Servicing Department at Servion is open:
Monday-Friday 7:00 AM – 7:00 PM (CST)
You can contact Servion by phone 800-766-5626 or email [email protected].
Servion, Inc.
Attn: Payment Processing
500 Main Street
New Brighton, MN 55112
Absolutely! It is important to protect your investment with adequate insurance coverage. It is also a requirement of your mortgage contract to maintain adequate insurance on your structure at all times. Adequate insurance is an amount that is at least equal to the outstanding principal balance of your loan or the replacement cost value of your structure. If your insurance premium is coming due, you may receive a letter requesting proof of insurance. Proof of insurance is a document from your insurance company verifying that a policy has been obtained for your property including the policy amount and coverage dates. A copy of the declaration page is sufficient proof of insurance in most instances and can either be emailed to [email protected], faxed to 651-371-3152 or uploaded to https://expressinsuranceinfo.com/3143827. This is usually the first page of your policy, tells the amount of coverage, and gives us the requisite details of the policy.
Members will have access to the Servion CARE portal by selecting their mortgage loan in Liberty First Credit Union’s online banking system.
Members will be able to save their username/password for the Servion CARE portal, making logging in easy from inside online banking.
Yes, payments can be processed over the phone by calling us at the phone number listed on your monthly billing statement. There is an option of speaking to an agent or completing the payment via our automated phone system.
Yes. To setup your automatic payment before June 1st, please complete this form and mail it to Servion or reach out to a Liberty First Credit Union representative for assistance with the ACH form.
After June 1, you will be able to set up automatic payments using Servion’s CARE portal.
Automatic payments can be set up as monthly, weekly, biweekly, or twice a month.
Payments that process automatically take up to 48 business hours to clear the account from which the funds are drafted. The date the payment is scheduled to draft is the date the payment will reflect as being applied to the mortgage. If the date falls on a holiday or weekend, the mortgage payment may take longer to process from a Checking/Savings account.
Yes. Please use Servion’s CARE portal and access your account to setup biweekly payments.
No, monthly payments must be made using one of the methods below.
- ACH (automatic withdrawal) from a Checking/Savings account
- Mail a check. Please remember to include the tear off coupon at the bottom of each monthly mortgage
- Bill pay services with a financial institution
- Visit a branch
- Online via the CARE portal
If you set up automatic payments through Servion’s CARE portal you can log in there and cancel your payment online.
Otherwise, please contact Servion’s Member Services department at 800-766-5626.
If automatic payments were set up through a different financial institution, please contact them to make changes.
If any payment is returned due to NSF it will not process again from the Checking/Savings account. A $25 NSF fee will be charged to the loan. You may also receive an NSF fee from your financial institution.
Payments are considered past due if not received by the due date. However, most loans have a period after the due date for payments to be received and processed prior to the late charge being accessed. Please reference the Note for the specific late fee grace period and percentage fee associated with your loan. The monthly billing statement will provide the late charge amount potentially due.
No, you will receive a monthly mortgage statement with a tear off coupon attached once the mortgage payment has been received.
Beginning June 1, you will have the ability to sign up for electronic statements through the Servion’s CARE portal or by contacting their Member Service Department.
If your loan is escrowed for taxes and you receive a tax bill you can disregard the letter provided by the county for annual taxes.
If your loan is NOT escrowed, it is your responsibility to pay your property tax bill by its respective due date.
Questions regarding your taxes can be sent to Servion’s mortgage servicing department at [email protected].
You will receive a 1098 from both TruHome Solutions, LLC and Servion in January 2027. You will need both of these forms to file your 2026 taxes.